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After more than a decade of grid modernization investment, trends in policy, emerging technology, and disruptive market conditions are dramatically impacting the utility business model. The digital utility of the future will require an enterprise-wide shift to address the trilemma of reliability, sustainability, and affordability, and strategic innovation and investment must be the central focus to ensure long-term financial viability. Utilities will need to work closely with regulators to develop new cost-of-service models, value-added services for customers, and a reimagined treatment of capital and operational expenditures. How are utilities using technology, people, and process to effectively transform and ensure a seamless transition to a more secure, clean, affordable, customer-centric system?

This paper explores:

•    How utilities are transforming and what their plans are over the next 36 months
•    The key forces driving utilities to modernize
•    The relationship between data, digitalization, IIoT, and the modernization of the grid
•    The techniques, partners, and internal organizational structures necessary for business model modernization.