[REPORT] CIS and the Cloud // Agility in the New Customer Engagement Era

With significant shifts in customer expectations, data, and technology, utilities are living in a very different world now than when they likely last implemented a new Customer Information System (CIS). It’s an increasingly complex world with many new options, which also raises many new questions—including organizational and personal ones—as utilities look to replace their CIS:

  • How do we ensure our CIS is agile in the rapidly evolving energy marketplace?
  • What are the opportunities and risks of CIS replacement?
  • What role can Cloud technologies play?
  • Is a CIS replacement going to be a career-breaker or career-maker for me?

This paper explores how customer and technology trends are shaping CIS requirements for utilities, and the role that Cloud technologies play in ensuring an agile CIS that can handle the evolving energy marketplace.


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