Mobility Redefined: The Utility Mobile Workforce in a Connected Grid

As utilities transform into more connected and distributed grids, their mobile workforces must transform as well. Conversations around the Internet of Things (IoT) and smart cities initiatives often focus on the importance of machine-to-machine (M2M) communications, but it is also important to consider how these efforts will better connect their mobile workforces. Utilities will have new opportunities for their mobile workforce to leverage real-time data and better connect with their customers and the grid—from installing smart thermostats and smart meter reading, to maintaining solar power.

There are significant opportunities for utilities during this transformation, but a key question remains: How can utilities best leverage these new technologies and data for the benefit of their mobile workforce and customers today? Also, how will these investments change tomorrow’s utility mobile workforce? This paper explores how a data-rich world with unprecedented connectivity will transform a utility’s mobile workforce, and the mobile technologies and communication networks they rely on every day.

Key Findings:

  • 86% of utilities expect to see growth in the mobile workforce over the next 1 to 3 years even as 63% expect to lose some portion of their mobile workforce to retirement.
  • Utilities agree that IoT (52%) and Smart Cities (47%) technology will have a significant impact on their organizations’ mobile workforce.
  • The top three challenges of integrating real-time data and analytics for utilities are network security (41%), data privacy (35%) and technology maturity (30%).

About Panasonic
Whether you’re connecting to the smart grid or reading smart meters, Panasonic is helping to keep utilities moving forward. Engineered to withstand drips, drops, dust and grime, Toughbook® handhelds, tablets, 2-in-1convertible and full laptops thrive and survive in the toughest environments. With the industry’s lowest computer failure rates and Verizon 4G LTE built in, Panasonic Toughbook solutions offer utility mobile workers secure, anytime access to critical data, helping them work more efficiently in rugged locations, while minimizing downtime and increasing efficiency in the field. Not only is a Toughbook device built to withstand the challenges of utility environments, it also has the exclusive Toughbook Services team standing behind it. Panasonic is committed to deliver rugged mobile computing solutions that help utility crews get the job done, wherever it takes you.

About Verizon
With Verizon 4G LTE, field teams can stay connected, access information, order parts and supplies, and more in the most demanding environments. Verizon operates America’s most reliable wireless network, with 113.7 million retail connections nationwide. The company also provides communications and entertainment services over mobile broadband and the nation’s premier all-fiber network, and delivers integrated business solutions to customers worldwide.


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