Improving Customer Service Through Smart Grid Technologies

Empowering customers with the ability to manage, monitor, and control their electricity is a core benefit of smart grid technology. In fact, since 2001, both major electric investor owned utilities (IOUs) and cooperatives have gradually increased their total spending on customer service. As the smart grid deployments continue to roll out across the U.S., utilities will increasingly seek innovative tools and technologies to enhance the customer experience for both residential and commercial customers.

In this report Zpryme highlights some of the key ways utilities can improve customer service via smart grid technologies and covers several key projects and companies that are leading the way when it comes to enhancing customer service.

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SGI is now ETS Insights

Smart Grid Insights is now ETS Insights. An effort in consolidating related content spanning ETS and the Smart Grid Insights library. We hope this will make the information not only more intuitive for the user but increase the accessibility to industries from all walks of the energy ecosystem.