Empowering customers with the ability to manage, monitor, and control their electricity is a core benefit of smart grid technology. In fact, since 2001, both major electric investor owned utilities (IOUs) and cooperatives have gradually increased their total spending on customer service. As the smart grid deployments continue to roll out across the U.S., utilities will increasingly seek innovative tools and technologies to enhance the customer experience for both residential and commercial customers.
In this report Zpryme highlights some of the key ways utilities can improve customer service via smart grid technologies and covers several key projects and companies that are leading the way when it comes to enhancing customer service.
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